On Feb 5, I ordered and paid for (by Paypal) 6 Wet'n'Wild eyeshadow palettes. I received them on Feb 18, and one of them was smashed - annoyingly the only one I was really, really wanting.
Had it been any of the others, I probably would have just let it go, but since this was the one I was hanging out for, I emailed the seller immediately and told her what had happened, and asked if she would replace it. She responded the following day and said she was away for the weekend (this would have been Friday in the US, where she is), and she would post another one out the following Monday. I was pretty happy with that. (By the way, I should point out that although the other 5 palettes were fine, this was just blind luck - the whole lot was packaged in tissue paper and then a thin, worn piece of bubble wrap.)
Two weeks later on March 4 I hadn't received the replacement, and I hadn't heard anything further from the seller. I contacted her again, asking if she had sent it and when. I had no response, so last night I contacted again, pointing out that this was my third contact, and could she please advise whether she had sent the replacement palette
At this point, I have still had no response, and I'm not sure what to do next. Do I complain to eBay? Do I put in a Paypal dispute? I have no idea, and any input would be greatly appreciated.
UPDATE 11/03 - still haven't heard anything. I opened a dispute with Paypal and asked for the cost of the palette plus 1/6 of the shipping cost (which was way overpriced anyway, another thing I was annoyed about). As it turns out Jacquie found the palette I wanted at Nonpareil and since she was doing an order anyway, she grabbed one for me. Although annoyingly, she did that yesterday and then today they have 20% off everything. Grr.
